Status Update: Banking on Social Media

Some 550 banks in 60 countries around the world currently use SAP software to cover everything from account procedures and loans to securities management. For financial institutions, customer relationship management (CRM); governance, risk, and compliance (GRC); product management; sales; human resource management; and analytics are primary concerns.

In the pages that follow, you can read about the functions SAP’s banking software currently includes and innovations in the pipeline.

SAP’s banking software is divided to focus on business processes in the following areas:

• Sales, service, and marketing
• Transactional banking
• Finance and risk management
• Human resources

Sales, service, and marketing is about answering customer queries, managing customer contacts, and handling sales. SAP offers the following software to help cover these tasks:

• SAP Marketing, Sales, and Service for Banking (includes CRM analytics)
• SAP Financial Customer Information Management for Banking
• SAP Price Optimization for Banking

The SAP Transactional Banking package, meanwhile, provides functions for managing loans and various types of securities:

• Core banking (loans, retail, deposits)
• Collateralization
• Corporate loans
• Covered bonds
• SAP Payment Engine
• SAP Leasing

SAP also has a software package in store that focuses on finance and risk management and GRC. It includes the following:

• SAP Accounting for Banks
• Currency management and optimization
• Performance management, real estate life-cycle management, carbon management
• Risk and compliance management

Finally, SAP software such as SAP Payroll (including shared services) is available for human resource management, along with functions for talent management and workforce scheduling.

Next page: An advance look at new functions in SAP’s banking software