L’Oréal’s relationship with SAP extends back to 1997. Over the years, L’Oréal had implemented several SAP solutions for their business activities and also for their factories. The solutions were delivered on negotiated commercial terms. By the time L’Oréal was starting this new program they were looking to deepen their engagement with SAP – L’Oréal needed SAP to monitor the full cycle of SAP solutions and their integration to ensure nothing would go wrong. SAP answered by proposing an SAP Value Partnership service.

Increasing ROI Through a Value Partnership

The SAP Value Partnership service was initiated in January 2010 by the SAP Business Transformation Services Group, part of SAP Consulting. Through a value-based engagement model, the group draws upon a combination of SAP services, knowledge and expertise, helping customers to optimize the total cost of investments through their software and to determine how IT can be used to enable, manage, and realize tangible value. One of the most attractive aspects of the SAP Value Partnership service is that it helps companies wishing to improve their return on investment by taking advantage of industry specific, value management best practices.

“In the late 2009, we were just about to launch the SAP Value Partnership service in France, so we had an offer which exactly matched L’Oréal’s requirements,” says Jan-Hendrik Stricker, Principal at SAP Business Transformation Services. At the same time, Xavier Rodriguez adds “My goal is to build long-term, value-based partnerships with all my counterparts. SAP was the first one that proposed such an idea. We met at the right moment.” SAP offered to dedicate three consultants to the Integrated Supply Chain Program, two onsite to handle functional and technical matters and Jan-Hendrik Stricker himself as a relay between the two companies.

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