Q&A with Markus Schwarz, Global Head of SAP Education

On the heels of the announcement, Markus Schwarz, senior vice president and global head of SAP Education, shared some insights into the acquisition and what the new product – to be known as SAP Workforce Performance Builder – means for SAP’s customers and partners.

SAP: datango is already an SAP partner with strong ties to the company. What added benefits will the acquisition deliver to SAP as well as its customers and partners?

Markus Schwarz: The area of end-user enablement is very critical not only for the success of SAP software deployment and implementation projects, but also for the ongoing adoption of our software. datango’s software addresses the creation of training content, simulations, documentation, and testing materials in a very scalable way. Owning this,software allows SAP to optimize its value while adding integration with the rest of our tools. Importantly, with this tool we’re empowering customers to manage knowledge on their own, and gain independence in the process.

When customers speak about of SAP software, talk inevitably turns to total cost of ownership and total cost of implementation. How will the acquisition of datango’s education software reduce costs?

Markus Schwarz: A big concern among customers is the time and cost involved in deploying SAP software. We anticipate that this tool will bring savings of up to 80% in time and effort in creating documentation and about 30% time savings in creating training materials, resulting in a reduction of first-level support tickets. This tool from datango exactly addresses a big chunk of these costs.