Looking ahead, it’s clear that the energy industry is facing a more intelligent future: smart grids, smart homes, and smart metering are already on the rise, and renewable energies such as wind, hydroelectric, and solar power are replacing conventional sources.

In the article “An Industry with Staying Power,” we delved into the details of the new functions energy providers can look forward to in their SAP software – and especially those already released for SAP Business Suite in 2010.

Among SAP’s offerings for the utilities industry are SAP for Utilities and SAP Waste and Recycling. These applications are tailored to the specific needs of energy producers, grid operators, and metering companies involved in gas, water, and electricity.

In particular, SAP software supports utility companies in the following processes:

• Human resource / talent management (including payroll)
• Energy capital management (energy portfolio management, integration of smart meter data)
• Financial performance management (analysis, reporting, statements, GRC)
• Enterprise asset management (transparency, security, performance)
• Operations management (market communication, provider selection, procurement)
• Sales, marketing, service (customer contact management, customer segmentation, campaign management)

In this article, you can learn more about the new functions available in the package SAP Customer Relationship Management and Billing for Utilities.

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