Quality – Italian Style

FORE s.r.l., an SAP partner based in Italy, achieved certification in the SAP Active Quality Management program for demonstrating its ongoing commitment to quality management excellence in its SAP customer projects. FORE employs SAP quality management principles and methodology in a way that maximizes the benefits of the project for the customer, while mitigating the potential risks. The AQM program is administered by the SAP Partner Quality Hub as part of the portfolio of services offered by SAP’s Partner Service Delivery organization.

Matteo Morini, who is responsible for partner quality at FORE, explains the significance of the certification for FORE’s customers, saying, “Following this methodology and thanks to the close SAP interaction, FORE can assure that projects will comply with the details agreed with the customer, honor the budget, and follow the timeline.”

Diego Barbisan, FORE’s sales manager, underscores this point by saying, “Clear interaction with customers is a milestone of FORE’s and AQM is based on this assumption.”

Founded in 2009 as part of HORSA, FORE specializes in SAP implementation projects that focus on enterprise process integration. It also offers ICT (information and communication technology) consulting based on specific technological proficiencies and project management methods. FORE’s SAP consultants have experience working in highly complex environments, which enables them to fulfill the requirements of customers and advise them on achieving organizational and process transformations.

Partnership for better quality

To achieve the AQM accreditation, FORE worked closely with the SAP Partner Quality Hub to integrate SAP’s methodology and best practices, as well as implement a quality framework throughout its organization.

Anshuman Singh Chauhan, partner service advisor at the SAP Partner Quality Hub for EMEA, met frequently with the FORE team as they progressed through a series of stringent reviews and evaluations. Noting FORE’s diligence about integrating SAP’s feedback, Chauhan says, “Continuous improvement is what FORE (Horsa) has shown ever since they have started working on the Active Quality Management Program. Every recommendation provided to them around the quality improvement plan, risk and issue management process, and change and expectation management strategy was followed with all sincerity and great results were achieved.”

Read on the next page how FORE sets its focus on customer saticfaction

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