November 02, 2012
Support is no longer just about reactive problem resolution. It now takes the form of proactive and preventive services that help minimize risks and avoid incidents before they occur. A good support program not only helps keep systems stable but also continuously improves and optimizes the systems and business processes.
SAP offers a unique, multi-level approach to support. SAP Enterprise Support is the foundation, which can be enhanced with premium support engagements like SAP ActiveEmbedded and SAP MaxAttention. These additional support levels are for customers looking for a more hands-on approach to the current SAP Enterprise Support services, including onsite support capabilities.
SAP support services cover not only the operation phase, but also implementation and innovation phases. Customers can choose from many services that let them jump-start the initial usage of SAP solutions, plus numerous services that help them implement new software or seamlessly upgrade to more current releases.
SAP MaxAttention is more than just a catchy marketing term. It’s a comprehensive program offering customers in-depth support and information on multiple fronts.
The recent SAP MaxAttention Summit, held at SAP’s headquarters in Walldorf, Germany, is a prime example of the extra attention given to participants in SAP’s premier support program. More than 180 customers from 110 companies around the world benefitted from a conference program that had a strong focus on innovation.
Summit attendees had the unique opportunity to interact with SAP senior executives. Hasso Plattner, SAP Founder and Chairman of the SAP Supervisory Board, provided new insights into SAP HANA in-memory technology. Uwe Hommel, Corporate Officer, Executive Vice President and Head of SAP Active Global Support, also explained how SAP MaxAttention supports customers in deriving value from SAP HANA and other innovative SAP products.