SAP SPECTRUM Ausgabe 1 | 2010
Need to Get Users Excited About Software
Following its new mantra of solutions with instant value, SAP is transforming itself to be faster and more customer-oriented. SAP Spectrum talks with Jim Hagemann Snabe to find out how the company aims to achieve this.
Touching Lives With Technology
Some of the people who work the phones for Deutsche Post DHL’s human resources hotline are blind. Along with special resources for the visually impaired, they use the SAP ERP Human Capital Management solution to carry out their daily tasks.
Grabbing the Tiger by the Tail
The financial crisis, the drive toward internationalization, and SAP Enterprise Support services were three topics weighing heavily on the minds of SAP user companies in Japan last year.
Question of the Week
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customer care and service (CCS)
This capability is available in the SAP for Utilities solution portfolio, and is designed to help companies enhance their customer care and service processes.
complementary software products (CSP)
Software components of companies outside of SAP, which work with the components integrated in SAP ERP and complement the options offered by the software architecture (business framework).
conflict resolution transport (CRT)
Software that resolves conflicts that can arise between an SAP ERP support package and an add-on component. Since 1999, CRTs have been incorporated into add-on support packages.
CRM (SAP Customer Relationship Management)
See SAP Customer Relationship Management.
customer interaction center
Application component within SAP CRM, which offers a multilayered, integrated platform for interactive handling of business processing. The component can be implemented in numerous scenarios, including service interaction center, telesales, and telemarketing.
