The Customer Magazine 1|2010
Need to Get Users Excited About Software
Following its new mantra of solutions with instant value, SAP is transforming itself to be faster and more customer-oriented. SAP Spectrum talks with Jim Hagemann Snabe to find out how the company aims to achieve this.
Touching Lives With Technology
Some of the people who work the phones for Deutsche Post DHL’s human resources hotline are blind. Along with special resources for the visually impaired, they use the SAP ERP Human Capital Management solution to carry out their daily tasks.
Grabbing the Tiger by the Tail
The financial crisis, the drive toward internationalization, and SAP Enterprise Support services were three topics weighing heavily on the minds of SAP user companies in Japan last year.
Question of the Week
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default release
The standard software release shipped unless a specific release is ordered. Usually, the most recent release of an SAP component is declared the current default release once the restricted shipment phase has ended.
Duet
Software that resulted from collaboration between SAP and Microsoft. Duet enables the users to access selected SAP applications and data while using the familiar Microsoft Office interface.
