October 16, 2012 // By: Jacqueline Prause
PODCAST: the Perfect for People success story as told by SAP’s Partner Service Delivery. Simply click on the following link to hear it: SAP’s Partner Service Delivery Podcast – Success Story
Perfect for People, an SAP partner based in the Netherlands, recently achieved the SAP Active Quality Management (AQM) accreditation for its commitment to the continuous improvement of its project management practices through careful attention to quality assurance measures. Motivated by a desire to standardize its project methodology and increase customer satisfaction, Perfect for People worked closely with SAP throughout 2011 to achieve the accreditation.
Ferdinand Clevers, founder and CEO of Perfect for People, says, “Quality and customer satisfaction are very important for us. The SAP AQM team has compressed a lot of the global experience into tools and procedures to improve and assure quality. We took the opportunity of joining the SAP AQM program in our continuous effort to strive for further improvements.”
Known for its SAP CRM expertise, Perfect for People has won numerous awards for its implementation projects, including four of SAP’s highest awards for customer satisfaction in the last six years, as well as two silver awards for quality in the last two years. To further improve project delivery excellence, in May 2011, Perfect for People began working towards the SAP Active Quality Management accreditation, which is offered by the SAP Partner Service Delivery – Partner Quality Hub.
One of the key requirements of the AQM Partner Quality program is for the partner organization to establish a robust quality framework to ensure the predictability of implementation projects. To accomplish this, Clevers says, “We standardized a lot of the documentation and the processes. We defined in which projects we will do milestone reviews, in which projects we will do quality audits, and in which time frame.”
After a series of quality reviews with a Partner Quality Advisor from the Partner Quality Hub, Perfect for People had completed all requirements of the program. On December 13, 2011, it became the first Dutch SAP Partner to receive accreditation in Active Quality Management.
One of the benefits of working with the Partner Quality Hub is that Perfect for People has linked SAP’s 10 Quality Principles to its own project management practices. Clevers says this has the effect of going through each project step with the 10 SAP Quality Principles in the background: “It means paying attention that the methodology is followed, people are aligned, change management is covered, trainings and authorizations are closely monitored.”
One of the first projects in which Perfect for People applied the SAP Quality approach was an SAP CRM 7.0, Sybase Unwired Platform, and Sybase Mobile Sales 2.0 implementation it completed for PPG Industries’ architectural coatings EMEA (Europe, Middle East and Africa) business in its Northern Europe region. From the outset in May 2011, the project was routinely monitored using a Project Quality Scorecard provided through the Partner Quality Hub. This two-page audit document is designed to keep critical aspects of the project in focus and mitigate project risks.