SAP PSD has a new mission to make SAP partners run better by building and delivering a personalized range of value-added services that increase the partner’s knowledge, capabilities, and productivity. And, it has staffed up accordingly, with 160 employees across six locations globally to reach the more than 4,000 partners it services.

“With PBS today we already handle over 10,000 queries from partners on a monthly basis,” says Jan Patrzalek, head of the PSD Partner Business Services. “We are evolving our support for partners to ensure an even better partner interaction with SAP as we expand our partner network.”

McGauran says, “Our vision is that each partner will have a tailored, specialized enablement plan that seamlessly connects with their business plan, ensuring that the partner is engaging in relevant communication, information, and service consumption that generates growth in their business and will ensure their, and SAP’s, success.”

Partner Enablement Center

For partners eager to get started, the newly revamped SAP Partner Enablement Center (PEC) serves as their gateway to a vast and highly organized collection of enablement services that include e-learning sessions, recorded demos, documentation, and expertise.

In the new PEC, partners can

• find expert sessions, demos, and helpful tools by filtering the content according to their needs
• build a personal and role-based enablement library and share it easily with their colleagues
• register for all the enablement events and e-learning online, including in-person classroom sessions and workshops
• access up-to-date, end-to-end enablement packages, as well as sales and implementation assets

Read on the next page how SAP is using a personalized approach to serve its partners

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