20.08.2009

Permits at mouse click

By: Vasco Alexander Schmidt

Dealing with public authorities costs time and money. SAP aims to change this with a dedicated service platform for public administration. The new software promises to process applications and permits at the click of a mouse.

If the European Union has its way, dealing with official agencies should soon become a lot simpler for companies. The EU Services Directive, which is set to come into force in December 2009, stipulates that all businesses in the EU Member States receive a single point of contact for administration. The aim is to simplify company start-ups and relocations, alongside a host of other administrative processes.

“Public authorities are already using websites to provide information but real Internet service packages are still a thing of the future,” explains Nina Vayssière, SAP Research Group Manager in Sydney, Australia, who is jointly responsible for SAP research projects in the public sector. Thanks to a company-wide collaborative effort at SAP, this future is now very much within reach. The first customers are already implementing a new SAP solution called Online Application Processing for Public Sector. The software was built by SAP Custom Development, which specializes in customer-specific product development, and supported by the SAP Industry Business Unit (IBU) Constituent Services, SAP Germany’s Business Development Public Sector division, and SAP Research. The solution merges the EU guidelines with SAP’s vision for Internet services. An initial prototype already did the rounds at the 2008 CeBIT trade fair.

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