January 13, 2012 // By: Jacqueline Prause
In December the new SAP PSD Partner Quality Hub got underway with a range of programs and services to support SAP partners in their customer projects. A part of SAP Partner Service Delivery, the newly formed partner quality hub provides a single point of contact for partners seeking resources and expertise to drive success in their SAP implementations.
Some of the programs offered by the hub, such as the Active Quality Management (AQM) partner accreditation, may already be familiar to members of the SAP partner community. However, with over 500 partners already signed up for services and activities, the new hub is expanding these global services to provide even deeper support to partners. The response from the SAP partner community has been very positive. “I think SAP is now getting this type of partner interaction right by helping to improve the partner’s ability to focus on actively managing quality through the full client engagement lifecycle,” says Alan Yates of SCT Service (Pty) Ltd., an SAP partner based in Africa. “Indeed one of our customers takes the AQM Quality Project Snapshot with them to their board meetings.”
Operating under the motto “Quality Built In,” the SAP PSD Partner Quality Hub aims to not only provide targeted assistance to partners, but also to give them the tools and guidance to ensure that they can build up a proactive quality management framework within their organizations to deliver predictable implementations with fewer risks, thereby driving profitability and leading to greater customer satisfaction. Samir Bains, global head of the SAP PSD Partner Quality Hub, details the hub’s value proposition in terms of the support it provides to SAP partners. “We enable partners to build up a robust risk and quality management framework, and provide suggestions on how to manage risks or issues during a project,” says Bains. “Partners can enhance their competency in quality bid and delivery management, and grow their SAP business.”
The cornerstone of the hub’s offering is the SAP 10 Quality Principles. These universal principles are based on SAP’s implementation best practices and experience working with customers from around world in various industries. Practical advice – such as, “agree on what can be delivered, in what time frame, and how timely delivery can be ensured” – can sometimes get lost in the midst complex projects. The services of the SAP PSD Partner Quality Hub are designed to keep these principles at the forefront of the SAP project plan by routinely revisiting them during regularly scheduled quality reviews and project stage gates. For customers the added quality measures provide the reassurance that the project’s risks will be mitigated and its benefits maximized.