The Customer Magazine 1|2010
Need to Get Users Excited About Software
Following its new mantra of solutions with instant value, SAP is transforming itself to be faster and more customer-oriented. SAP Spectrum talks with Jim Hagemann Snabe to find out how the company aims to achieve this.
Touching Lives With Technology
Some of the people who work the phones for Deutsche Post DHL’s human resources hotline are blind. Along with special resources for the visually impaired, they use the SAP ERP Human Capital Management solution to carry out their daily tasks.
Grabbing the Tiger by the Tail
The financial crisis, the drive toward internationalization, and SAP Enterprise Support services were three topics weighing heavily on the minds of SAP user companies in Japan last year.
20.03.2009
Recycling with a Heart
By: Hans-Josef Jeanrond
You would not expect to find the SAP Business One application at Emmaüs Défi: The relief organization collects and sells secondhand goods to help the homeless. See more in the video of SAP TV.
Voluntary Engagement SAP employees lend a hand to improve communities where they work by supporting nonprofit organizations.
It is possibly the most unusual SAP customer in the world. The reception area is essentially a chair that a woman has placed on the sidewalk outside a former car-repair shop. As I approach, she explains that the premises are not open to the public today. Objects of all kinds are being unloaded from trucks and carried into the building: furniture, clothes, toys, books, dishes, electric devices – everything you would expect to find at a flea market. Tomorrow, Saturday, it will go on sale.
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Although the hall is closed to the public, I am welcomed in by Charles-Edouard Vincent, head of the nonprofit organization and a former SAP France employee, and known here simply as “Charlie.” He takes me to meet Anne-Sophie Rio, a volunteer who works in the accounting department one day a week and runs the SAP Business One project. A gaping hole in the ceiling recalls where a freight elevator used to lift cars to the first floor. We climb a small spiral staircase, walk through the furniture workshop on the top floor, and pass through the restroom with shower and washing machine before reaching the office, a small room bursting at the seams with three desks, PCs, closets, an SAP server, and a printer.
Anne-Sophie shares this office with fellow SAP user Valérie Sallandre. A salaried employee at Emmaüs Défi, Valérie is both accountant and secretary and – like everyone else at the organization – she does a lot of other tasks that cannot be found in any job description. They are joined by Dominique Génin from IT service provider Business Plus, who not only installed the system and trained the two users but continues to provide support on a mainly voluntary basis.
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