The Customer Magazine 1|2010
Need to Get Users Excited About Software
Following its new mantra of solutions with instant value, SAP is transforming itself to be faster and more customer-oriented. SAP Spectrum talks with Jim Hagemann Snabe to find out how the company aims to achieve this.
Touching Lives With Technology
Some of the people who work the phones for Deutsche Post DHL’s human resources hotline are blind. Along with special resources for the visually impaired, they use the SAP ERP Human Capital Management solution to carry out their daily tasks.
Grabbing the Tiger by the Tail
The financial crisis, the drive toward internationalization, and SAP Enterprise Support services were three topics weighing heavily on the minds of SAP user companies in Japan last year.
03.12.2008
SAP Community Helps Pillow Maker
When the Pacific Coast Feather Company (PCFC), a leading U.S. manufacturer of pillows, comforters, and feather beds, was setting up a sales channel in China, it found itself in a predicament.
Relying on outside consultants to satisfy business regulations using SAP software can be time-intensive and costly. Sometimes it is preferable to draw informally on the knowledge and experience of other SAP customers and experts that have faced and handled similar business situations. That’s exactly what PCFC did – by looking for answers in the SAP Business Process Expert forum, a community of innovation within the SAP ecosystem of customers, partners, and other contributors. By leveraging the forum, PCFC was able to quickly find help for some very specific problems, saving money and time in the process.
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“Researching information at the Business Process Expert community at SAP is quick and easy,” says Marielena Withnell, head of business information systems at PCFC. “The information is at your fingertips. It’s a great place to start.”
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