SAP SPECTRUM December 2009
Customer magazine
Joining Forces
One for all? Once, perhaps. But times have changed. Real innovation is no longer driven by individual companies working under their own steam. Today, collaboration is the name of the game – and pooling ideas is the key to achieving new successes.
The Customer President
As president of Adobe Japan, Garrett Ilg experienced firsthand how SAP brought his business greater margins. Convinced, he took over the top spot at SAP Japan in September 2008, a day after the Lehman Brothers collapse. One year later and undeterred by prolonged crises, Ilg is determined to do for customers what SAP has done for his previous employer.
Miners with Market Mindset
PT Timah, the world’s second largest tin producer, has been progressively implementing SAP software, from its back office to its core processes. The solutions have enabled an attitudinal shift in the company, from production selling to demand filling. The result is greater profitability.
25.06.2009
SAP on BlackBerry, Soon on iPhone?
By: Frank Völkel
Mobile handheld devices, the so-called smartphones, have a lot more to offer than e-mail access and mobile Internet. Alongside GPS navigation, they provide a host of office functions, such as managing your calendar and contacts in sync with your company network. But what’s next on the smartphone agenda? When it comes to iPhone and BlackBerry, the possibilities seem endless. Pitting one against the other, however, is like comparing apples and oranges.
Mobile access to SAP customer data (photo: SAP.info)
In the business world, Research in Motion (RIM) is the undisputed favorite among managers and decision-makers thanks to its range of BlackBerry devices. What counts for this customer segment is the ability to send and receive e-mails – anytime, anywhere. BlackBerry delivers with its sophisticated QWERTY keyboard, long battery life, and renowned push technology. The BlackBerry Enterprise Server (BES) compresses the data in the back office, sending it to the smartphone in portions.
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BlackBerry Bold 9000 with high resolution graphics
BlackBerry Bold and Curve – Ready and able for SAP CRM
The joint offering from SAP and RIM goes one step further, as demonstrated at SAPPHIRE Orlando in May of this year. Thanks to the BlackBerry sales client for SAP Customer Relationship Management (SAP CRM), it is now possible to access the application directly. Data is synchronized using push technology so that users can display and change information such as contact data, order status, and key financial figures. When it comes to accessing data on the move, this could make the traditional laptop obsolete.
Wireless delivery of the BlackBerry client for SAP CRM keeps the pressure off IT administrators. And in terms of integration, the general consensus at SAPPHIRE was that additional investment in IT infrastructure would be minimal. Of the BlackBerry product range, Curve and Bold can now be delivered with SAP software. Here you can see the products in action,
To receive a demo client, register here.
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