The Customer Magazine 1|2010
Need to Get Users Excited About Software
Following its new mantra of solutions with instant value, SAP is transforming itself to be faster and more customer-oriented. SAP Spectrum talks with Jim Hagemann Snabe to find out how the company aims to achieve this.
Touching Lives With Technology
Some of the people who work the phones for Deutsche Post DHL’s human resources hotline are blind. Along with special resources for the visually impaired, they use the SAP ERP Human Capital Management solution to carry out their daily tasks.
Grabbing the Tiger by the Tail
The financial crisis, the drive toward internationalization, and SAP Enterprise Support services were three topics weighing heavily on the minds of SAP user companies in Japan last year.
18.06.2009
Summit Electric Improves Chargebacks
By: Neetin Datar, SAP
A big payoff
David Wascom, vice president IT at Summit
By streamlining its chargeback management process, Summit has experienced some impressive results. The company increased its chargeback claims by 118 percent over its legacy systems; its investment in SAP Paybacks and Chargebacks was returned in less than 6 months.
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“This has been a huge win for us,” says David Wascom, vice president IT at Summit. “Our chargeback process is now much easier to manage and is extremely efficient across our company.”
A recent electrical distribution industry survey looked at SPAs in the US. According to the survey by Allen Ray Associates and Channel Marketing Group, about two thirds expected the number of SPAs they negotiate to increase. Additionally, electrical distributors in the survey ranked SPAs as high as 7.64 on a scale of 1-10 in importance to their current and future profitability.
“It behooves distributors to claim chargebacks accurately and efficiently to ensure their profitability,” says Paul Pretko, wholesale industry principal at SAP America.
After all, SPAs are growing in importance and numbers – a trend experts say is here to stay.
Neetin Datar
is the Senior Director of Solution Marketing for Wholesale Distribution Industry at SAP. He has enterprise business-software experience in ERP, E-Commerce, GRC, Global Trade, Warehouse Management and Distribution markets. He has been with SAP since 1994 and is a frequent speaker at industry events and has authored numerous articles in various business and technology publications globally.
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