[ Articles with keyword 'call' ]
Shedding Light on Customers with SAP CRM 7.0
15.12.2009
From processing customer data through tracking order status and managing complaints, SAP CRM 7.0 is the application for managing customer relationships. Read on to find out how SAP Customer Relationship Management (SAP CRM) 7.0 works and how your company can use it.
SAP-Partnernews 32/2009
07.08.2009
SAP software is hard at work across many areas of industry and the public sector, not least at m-tec or Ferdinand Bilstein. SAP.info reports on the developments of week 33.
SAP Spectrum Special on Flexible IT Platforms
30.04.2009
What do Darwin’s Galapagos finches and today’s companies have in common? To ensure their survival, they need to adapt, find a niche, or forge strategic partnerships.
Supercharged with SAP AMI Integration for Utilities
28.04.2009
Intelligent measurement procedures are changing utility companies’ conventional business model. With SAP Advanced Metering Infrastructure Integration for Utilities, these companies can implement a framework that supports intelligent technology for meters and other forms of measurement.
How Energy Companies Provide Round-the-Clock Customer Care
07.04.2009
Whether they want to report updated meter readings or change their budget billing amount, customers expect their energy company to be available at all times. Automated voice dialog systems mean that many customer services are provided 24/7.
Efficient Claim Adjustment Improves Customer Relations
29.08.2008
An insurance rule of thumb holds that retaining existing customers is often as difficult as acquiring new ones. That is why service is playing an increasingly important role – bringing with it the need for an IT solution to effectively manage customer relationships. SAP’s answer is the SAP Customer Service Management for Insurance package.
Sharing Business Analytics for Mutual Benefit
19.03.2008
Enterprises have a voracious appetite for information, which can’t be satisfied just with easily obtainable numbers and text stored in internal databases. Today, managing more unstructured data creates new challenges and opportunities. In an interview Brian Babineau, senior analyst at the Enterprise Strategy Group, speaks about opening up BI data for external use and its importance in the context of e-discovery.
SAP Unveils Next-Generation CRM Solution
05.12.2007
In a further demonstration of its leadership in the CRM market as noted by leading analyst firms, SAP AG introduced the next evolution of SAP Customer Relationship Management (SAP CRM), an important component of the SAP Business Suite.
Semantic Web: It’s All in the Meaning
21.11.2007
Semantic technology is set to streamline searches for digital content and take Web services to a whole new dimension. Professor Wolfgang Wahlster from the German Research Center for Artificial Intelligence (DFKI) has been working on man-machine communication for over 30 years. In this interview with SAP.info, he describes how semantic technologies can be used and what role users will play in developing the “Semantic Web”.
HSE24 Optimizes Customer Service
24.10.2007
Germany’s first home shopping channel, HSE24, has selected SAP Customer Relationship Management (SAP CRM) to improve customer service and support the company’s growth.
