25.06.2009
Mobile handheld devices, the so-called smartphones, have a lot more to offer than e-mail access and mobile Internet. Alongside GPS navigation, they provide a host of office functions, such as managing your calendar and contacts in sync with your company network. But what’s next on the smartphone agenda? When it comes to iPhone and BlackBerry, the possibilities seem endless. Pitting one against the other, however, is like comparing apples and oranges.
15.10.2008
The wholesale distribution industry is changing rapidly. Today, customers are in the driver’s seat, competition is tough, and the supply chains have become more complex. Add to that high fuel prices and a sluggish economy, and you have a tough environment to run a successful business. Distributors have to adapt to these changes, because standing still means falling behind.
25.06.2004
At EADS Elbe Flugzeugwerke GmbH (EFW), SAP Systems Integration AG (SAP SI) has replaced the legacy production control system, implemented the SAP for Aerospace & Defense industry solution together with nine SAP-modules, and connected external systems. These systems include the ERP solution of Airbus, applications used by suppliers, and a high-rack storage area. Today, more than 500 employees at Elbe Flugzeugwerke GmbH use SAP solutions for all processes.
01.06.2004
The methods use to calculate the cost-effectiveness of CRM solutions in the insurance industry are by no means free from criticism. The traditional indicators for return on investment derived from investment appraisal calculations are proving to be too inaccurate. A recent study recommends analyzing the business potential and impact of CRM strategies on the insurance business as early as the planning phase and in particular factoring in learning effects on the part of customer advisors and customer value components (customer lifetime value).