[ Articles with keyword 'SUGEN' ]
Absolutely Groundbreaking
16.02.2010
Alan Bowling, chairman of the SAP UK & Ireland User Group, was one of the most outspoken critics of SAP Enterprise Support. Now that SAP has re-introduced the two-tier maintenance model, SAP.info sat together with him to get his take on the collaboration with other user groups and the relationship to SAP.
Improving Customer Satisfaction
03.02.2010
Kazuo Mitsui is in charge of Influence Activities on the board of the Japan SAP Users’ Group (JSUG). He talks about cooperation with the SAP Japan Customer Satisfaction Improvement Team and how they have been able to establish an open dialog between SAP and customers.
Communication is Key for JSUG
01.12.2009
Yutaka Yasunaga is chairman of the Japan SAP Users’ Group (JSUG). SAP.info asked him about SAP Enterprise Support and the main concerns of users in Japan.
Giving Customers a Say
10.11.2009
To accurately plan their investments, companies need to know what software SAP will develop in the future. SAP meets these requirements by discussing ist long-term road map with the user groups and aligning it with customers’ needs.
Let’s Collaborate
21.09.2009
SAP and SUGEN are developing a close relationship to drive value from SAP Enterprise Support. SUGEN chairman Mike Stoko explains how the user groups work together to reach collective goals.
Let’s Collaborate
29.08.2009
SAP and the User Group Executive Network are developing a close relationship to drive value from SAP Enterprise Support services.
Customer Support Pays Off
24.07.2009
Faster customer support, less complexity, identifying root causes of potential future problems. British Gas, ConAgra, and Lenovo explain how SAP Enterprise Support makes their companies more efficient.
Maximizing Influence
10.06.2009
The Spanish SAP user group AUSAPE marked its 15th anniversary at its recent Forum GT 2009 in Valencia. It was a time to celebrate – but also a time to intensify international cooperation and interactive exchange.
Knowledge, Networking, and Influence
22.05.2009
Tonnie van der Horst, chairman of VNSG (Association of Dutch-speaking SAP users), and Bea Logtenberg, outgoing director of VNSG, discuss a range of topics, including SAP Enterprise Support KPIs.
Back to the Lecture Hall
11.05.2009
Collaboration is popular when times are tough. The conference of the Swedish SAP user group SAPSA on April 21 at the University of Gothenburg is proof that when IT and research get together, they can spark great ideas.
