The Customer Magazine 1|2010
Need to Get Users Excited About Software
Following its new mantra of solutions with instant value, SAP is transforming itself to be faster and more customer-oriented. SAP Spectrum talks with Jim Hagemann Snabe to find out how the company aims to achieve this.
Touching Lives With Technology
Some of the people who work the phones for Deutsche Post DHL’s human resources hotline are blind. Along with special resources for the visually impaired, they use the SAP ERP Human Capital Management solution to carry out their daily tasks.
Grabbing the Tiger by the Tail
The financial crisis, the drive toward internationalization, and SAP Enterprise Support services were three topics weighing heavily on the minds of SAP user companies in Japan last year.
08.04.2009
The Right Environment for SOA
By: Bernhard Krebs
SAP.info: It sounds like SAP Discovery System V3 Enhanced can show customers a lot of untapped potential they didn’t even know they had.
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Bechtel: That’s true, and I think another aspect is also important. In a way, this testing environment enables companies’ IT employees and managers to present the kind of IT structure they need in a way that is very credible because it runs under real-world conditions.
SAP.info: Who would they make such a presentation to?
Bechtel: Primarily to company management or other decision-makers they need to convince of an investment in upgrading and enhancing their software landscape.
Otherwise, it’s the following situation, isn’t it? The IT employee responsible approaches his or her boss with a controller in tow and says, “We need this.” The response usually includes, “Why?”, “That’s too expensive”, and “What value does this add to the company’s bottom line?”
At that point, you can either deliver a long chain of theoretical arguments – or simply and convincingly demonstrate the advantages and benefits under real-world conditions. Customers also get a preview of the costs involved, applying a wide variety of scenarios to help determine their decisions. Everyone involved can discuss the proposal and say, “We’ve already seen the planned and potential IT enhancements running live in our system.”
Plus, Fujitsu customers also receive a credit for an assessment of their existing landscape (five SIDs) – including an inventory report. This prepares them for other subsequent changes in infrastructure, such as consolidation or virtualization.
SAP.info: And when a potential customer makes the decision to buy, they have to start all over again?
Bechtel: Quite the opposite: Generally speaking, Fujitsu’s snapshot/restore mechanism constantly backs up the defined status of the customer’s overall environment during and after tests. This gives every customer the option of both concluding projects and reusing a system as often as they want in a broad range of application areas.
With this function, SAP Discovery System V3 Enhanced offers many more advantages than a simple database backup.
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