August 05, 2011 // By: Daniel Hardt
Alivello has become the first company in the field of dialog marketing to begin using SAP Business Communications Management. This IP-based communication software replaces telecommunications equipment running in parallel with a standardized platform that manages every channel of contact. SAP Business Communications Management also integrates with applications such as SAP ERP and SAP Customer Relationship Management (SAP CRM) without the need for middleware, thus making phone conversations another component of business processes. The SAP partner Uniorg handled Alivello’s implementation project in just four weeks.
A survey SAPERION conducted among the attendees of its recent user conference found that 50% already use electronic archiving systems, with another 15% planning to implement a similar form of document management. The survey also indicated that companies are not making the most of their options in this area – particularly with regard to digital personnel files – and that insecurity still exists in complying with provisions of data protection. According to SAPERION product manager Dr. Martin Bartonitz, electronic archiving systems give users detailed access control, especially over said digital files.
In the face of ever-increasing legal requirements, the energy industry, insurance companies, and banks have to invest constantly in gaining and keeping their customers’ trust. Now, two IDC studies have shown that companies that combine OpenText Enterprise Content Management (ECM) solutions with Microsoft SharePoint can meet their obligations while achieving a high ROI. They also determined that one of the keys in doing so is choosing a company-wide platform for process-oriented content management.
This reduces IT costs by an average of 8% every year, while users benefit from an increase in productivity of up to 68%. The studies also found that the corresponding investments can pay for themselves in just eight months (10 months in the field of finance). Both reports are available under the heading “Resources” at OpenText and Microsoft’s joint Web site, www.better-together-central.com. Those interested can also calculate their prospective ROI using the site’s “Benefits Analyst” tool.