The Customer Magazine 1|2010
Need to Get Users Excited About Software
Following its new mantra of solutions with instant value, SAP is transforming itself to be faster and more customer-oriented. SAP Spectrum talks with Jim Hagemann Snabe to find out how the company aims to achieve this.
Touching Lives With Technology
Some of the people who work the phones for Deutsche Post DHL’s human resources hotline are blind. Along with special resources for the visually impaired, they use the SAP ERP Human Capital Management solution to carry out their daily tasks.
Grabbing the Tiger by the Tail
The financial crisis, the drive toward internationalization, and SAP Enterprise Support services were three topics weighing heavily on the minds of SAP user companies in Japan last year.
22.05.2009
Knowledge, Networking, and Influence
By: Sarah Kellman
Tonnie van der Horst, chairman of VNSG (Association of Dutch-speaking SAP users), and Bea Logtenberg, outgoing director of VNSG, discuss a range of topics, including SAP Enterprise Support KPIs.
Tonnie van der Horst (Chairman, VNSG) and Bea Logtenberg (Director, VNSG) (Photo: VNSG Congress, Frank van Dam Fotografie)
About VNSG
Formed in 1988, VNSG (Vereniging Nederlandstalige SAP Gebruikers) is the world’s oldest SAP user group and the platform for SAP users in the Netherlands and Flanders, Belgium. With more than 900 affiliated organizations (companies, governments, and SAP service providers), VNSG has proportionally the largest member base of any SAP user group worldwide.
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How does VNSG cooperate with other user groups worldwide?
TvdH: I think it’s very important that we have the SUGEN community (SAP User Group Executive Network). Here the boards of user groups have conference calls and physical meetings multiple times a year to discuss important issues and identify areas for improvement within the SAP space. We review priorities and identify focus areas in order to get global alignment. There are many subjects that need to be taken to a global level to understand what the best routes forward are. And it’s also important to get global feedback that we can share with SAP.
BL: We try within VNSG to influence SAP. Three things are very important for us: knowledge, networking, and influence. Knowledge sharing and networking are perfect within VNSG, but the ability to influence was historically quite difficult because the Netherlands is such a small country. We tried to connect with the Germans and the Americans to look at their programs and see how we could participate, but that was very difficult without a structure. Now with SUGEN in place, we see that we can cooperate.
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