The Customer Magazine 1|2010
Need to Get Users Excited About Software
Following its new mantra of solutions with instant value, SAP is transforming itself to be faster and more customer-oriented. SAP Spectrum talks with Jim Hagemann Snabe to find out how the company aims to achieve this.
Touching Lives With Technology
Some of the people who work the phones for Deutsche Post DHL’s human resources hotline are blind. Along with special resources for the visually impaired, they use the SAP ERP Human Capital Management solution to carry out their daily tasks.
Grabbing the Tiger by the Tail
The financial crisis, the drive toward internationalization, and SAP Enterprise Support services were three topics weighing heavily on the minds of SAP user companies in Japan last year.
30.10.2009
Community, Content and Commerce
By: Heike Rawe
Have a question about your SAP software or just want to share experiences with other users? SAP.info shows you how, taking the SAP Business Process Expert community for retail as an example.
Wikis can help to solve problems (photo: Jupiterimages)
In August 2009, SAP was recognized as one of the most active large companies in online networks. But what does this distinction really mean? What is SAP offering its customers and partners in the era of Web 2.0?
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Blogs, wiki pages, and forums have ousted e-mail as the preferred means of sharing experiences with SAP software. What key advantage sets these channels apart? In the “Service Industries” section of the retail community at http://BPX.SAP.COM, anyone can view the information they provide at any time.
A community for retail
SAP’s Business Process Expert (BPX) community for retail currently boasts over 20,000 registered users. Interest in its wiki pages, articles, and blogs continues to grow, with the wikis often recording over 1,000 views. Intriguing forum articles can receive over 3,000 hits each.
SAP is doing its part to promote knowledge transfer through online communities. The company has tasked a legion of subject matter experts in the fields of solution management, consulting, and development with providing continuous feedback on incoming contributions.
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