A Tiger for Quality

With more than 10-years’ experience implementing SAP software, Hangzhou YIHE Electric Power Information Technology Co., Ltd. – or YIHE – pays careful attention to administrating and supervising quality standards in its customer projects. In October 2011, YIHE joined SAP’s Active Quality Management (AQM) program, available through the Partner Quality Hub within SAP Partner Service Delivery (PSD), to learn about SAP best practices for quality management in implementation projects.

As early as five years ago, YIHE had already started to adopt a multi-dimensional system of project management that encompassed the responsibilities of the project manager; project oversight by its project promotion department; quality assurance performed by the consulting director at each milestone; an overall assessment of IT architecture; and a customer satisfaction survey. With this system, YIHE has been able to create a complete project life-cycle management system that extends from business opportunity assessment to project initiation, blueprint design, system architecture, system implementation, integration testing, go-live and maintenance, and later optimization of projects.

Chunlan Feng, the Vice General Manager from YIHE  says, “Using this management system and related document templates, YIHE can guarantee project quality comprehensively, effectively predict and control project risks, and achieve high customer satisfaction.”

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